![]() ![]() Solution #4 - Adobe Air does not have permission to write to the Program Files (x86) directory. If it does not, contact your system administrator and have them install Adobe Air and the Pruvan Downloader on your computer.Look under your username, by your user icon (photo), it should say Administrator.This should bring up the 'Make changes to your user account' screen.You must have admin rights to install the Downloader. ![]() Solution #3 - You don't have permission to write to the Program Files (x86) directory. Solution #2 - The Adobe Air installation is corrupt. This can happen if your internet connection is interrupted during the download. Solution #1 - The install file is actually damaged. Try the solutions offered below, if nothing works open a support ticket and include what you've already tried and the install.log file as an attachment.There are several reasons this could come up, each of which will be discussed below. This error is a catch-all from Adobe Air. ![]() Try obtaining a new AIR file from the application author. File DamagedĮrror: The application could not be installed because the AIR file is damaged. Send in a ticket to Pruvan's helpdesk and let us know what your specific error was and what worked or didn't work. Other Errors: For other Errors please try the above solution and then the solutions for the 'File Damaged' Error. Manually delete the Pruvan Downloader folder from C:\Program Files (x86)\ if it is still there.Fixit again if successful otherwise proceed If either of the previous uninstalls failed, try again and run Mr.Solution - With the above 1603 error, you will need to reinstall Adobe Air with Microsoft Mr. This error is usually caused by Registry corruption. This will give you more information on what actually caused the ErrorĮrror Log: "Exiting due to error: ".Go to the bottom of the file and look for a line that begins with 'Error'.If you don't type '\AppData' in to the address bar after your username and press enter, then go to \Local\Adobe\AIR\logs.You must have 'hidden' files and folders set to visible to see the AppData folder.Open the folder for Windows user you are signed in with.You'll just have to remove the Pruvan Downloader and Adobe Air app folders from where Apple stores them. *If you're on a Mac instead of Windows, the process is the same. Go to C:\Program Files (x86)\ and delete the Pruvan Downloader folder.The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Then double-click the air file to install.This article goes over different errors you may encounter while installing the Pruvan Downloader and some troubleshooting steps to try and fix them.Įrror: The application cannot be installed due to a certificate problem. If that still doesn't work, download the app's air file to do a manual install. It might be necessary to turn off your anti-virus temporarily while you install the program.Make sure you have the latest version of the Adobe AIR runtime installed.Correct the date and time if it not current. Check that your computer's system clock is correct.Empty the Trash (Mac OS) or Recycling Bin (Windows).For example, if you are having trouble updating the Habi Makeover app, delete the Habi Makeover folder. If it does, delete the application's folder. Make sure the application's folder does not exist in c:\Program Files or c:\Program Files (x86). ![]()
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